PRIVACY POLICY

Envsoft Solutions LLP ("Envsoft", "we", "us", or "our") respects and protects the privacy of individuals who use the ProctorPlus platform ("ProctorPlus" or the "Platform").

This Privacy Policy explains how personal data is collected, used, shared, stored, and protected when you access or use ProctorPlus through our website at https://proctorplus.io (the "Website") or any related web or mobile interface (the "App") made available by Envsoft for users in India.

If you are under the age of 18, we require verifiable consent from your parent or legal guardian before you use the Platform, and institutions using ProctorPlus must ensure such consent has been obtained before requiring minors to use the Platform.

By using ProctorPlus, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000, to the extent applicable.

The capitalized terms used in this Privacy Policy shall have the same meaning ascribed to them in our Terms of Service, unless defined otherwise herein.

By accessing or using our Website, App, or Platform, you agree to the practices described in this Privacy Policy; if you do not agree, you must not use the Website, App, or Platform.

We do not sell your personal information or provide it to third parties for their own direct marketing or profiling purposes, and we share personal information only with processors and service providers as necessary to operate, secure, and improve ProctorPlus or as required by law.

When you register for or use our Website, App, or Platform, we may collect information that can directly or indirectly identify you ("Personal Information"), including identification and contact details (such as name, email address, username, phone number, institution or organization details, and role), exam-related media (such as photographs, audio recordings, video recordings, screenshots, and images of you and your testing environment), device and technical data (such as device type, operating system, browser details, IP address, and network identifiers), and account and usage data (such as login timestamps, activity logs, and exam session identifiers).

We may collect approximate location information derived from your IP address and information about your internet connection and equipment used to access the Website, App, or Platform, typically in an aggregated or pseudonymized manner, except where needed for fraud detection, security investigations, or legal compliance.

Payments for ProctorPlus may be processed by third party payment processors, and we generally do not store your complete payment card details on our own systems; where limited payment-related data is stored, it is retained only as necessary for billing, reconciliation, dispute resolution, or legal compliance.

We collect Personal Information when you register for an account, configure or join an exam session, communicate with us via email or other channels, complete forms or surveys, use our integrated proctoring tools in third-party platforms, provide records or copies of communications, and through live images, audio, and video captured via your camera, microphone, and screen-sharing during exam sessions.

We also collect information automatically when you navigate through our Website, App, or Platform, including usage details such as pages visited and time spent, IP addresses and device identifiers, information obtained through cookies and similar tracking technologies, and server-generated log data.

We use your Personal Information for lawful purposes connected with our functions as a proctoring and exam integrity service provider, including to enable you to register, access, and use the Website, App, and Platform; verify your identity and support exam integrity; provide, operate, monitor, and improve ProctorPlus; communicate with you; fulfil contractual obligations to your institution or test administrator; process payments and manage subscriptions; detect and prevent fraud, cheating, and security incidents; comply with legal obligations and law enforcement requests; respond to your inquiries and support requests; conduct analytics and quality assurance; and send you information about updates to ProctorPlus or related services where permitted by law.

We do not use your Personal Information for unrelated purposes without your consent or another lawful basis where required by applicable law.

We use cookies and similar technologies on our Website and App to help operate and improve ProctorPlus.

Cookies are small text files placed on your browser or device that allow us or our service providers to recognize your browser or device and remember your preferences.

We may use cookies to maintain session information and security, remember preferences, measure traffic and performance, and support analytics and diagnostics.

You can configure your browser to block or delete cookies, but some features of ProctorPlus may not function properly if certain cookies are disabled.

We may allow selected third-party service providers, such as analytics and infrastructure providers, to place and read cookies or similar technologies solely for providing us with services like usage analytics, error monitoring, and security support.

We implement technical and organizational measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit, segregated and access-controlled storage, role-based access controls, logging and monitoring, and regular security reviews.

Access to Personal Information is limited to authorized personnel and service providers who need it to perform tasks on our behalf and who are bound by confidentiality and contractual obligations.

No method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security.

Personal Information you provide is stored on systems or cloud infrastructure located in India or other permitted locations, subject to appropriate safeguards, including firewalls, controlled access, and other security measures.

The security of your account also depends on you, and you must keep your login credentials confidential and not share them with others.

In the event of a personal data breach that is likely to cause significant harm, we will take reasonable steps to notify affected users and, where required, notify the Data Protection Board of India in accordance with the DPDP Act.

Users have the right to raise grievances in accordance with this Privacy Policy and applicable Indian law.

We may share Personal Information with employees, authorized contractors, and service providers who need the data to operate, support, or improve ProctorPlus, under written contracts that require them to protect the data and use it only for our specified purposes.

We may disclose Personal Information to comply with law, legal process, or lawful government requests; to enforce our Terms of Service or other agreements; and to protect the rights, property, or safety of Envsoft, our users, institutions, or the public.

Exam-related data, including recordings, screenshots, flags, device information, and event logs, may be shared with your educational institution, employer, or testing organization so that they can verify your identity, review possible violations, and apply their own policies.

We do not sell, rent, or trade your Personal Information to third parties for their independent commercial use, and we may share de-identified or aggregated information that does not reasonably identify you for analytics, research, or service improvement.

You may manage certain aspects of data collection and use by adjusting cookie settings in your browser, requesting access, correction, or erasure of your Personal Information, objecting to certain processing, or withdrawing consent where processing is based on consent, subject to legal and contractual limitations.

We retain Personal Information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal or contractual obligations, resolve disputes, and enforce our agreements, in line with Indian data retention and storage limitation principles.

Audio, video, images, and screen captures recorded during exam sessions are typically retained for a limited period (for example, up to 3 months) after the exam unless a longer retention period is necessary for investigations, disputes, or legal requirements.

Metadata and event logs associated with exam sessions may be stored for a slightly longer period (for example, up to 4–6 months) to support academic integrity reviews, audits, and quality assurance, unless a different period is agreed with your institution.

Once the applicable retention period expires and data is no longer required, it will be securely deleted or irreversibly anonymized, subject to any legal or regulatory obligations mandating longer retention.

We may use analytics services such as Google Analytics or similar tools to understand how users in India interact with the Website and App.

These services use cookies and other technologies to collect information such as device identifiers, pages visited, and usage patterns in an aggregated form to help us improve ProctorPlus and troubleshoot performance issues.

If you prefer to limit analytics tracking, you can adjust your browser settings to restrict cookies or use opt-out tools provided by such services, to the extent available.

Envsoft may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or our data practices.

When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as by email or in-app notification.

Your continued use of the Website, App, or Platform after such changes become effective will be deemed acceptance of the revised Privacy Policy.

ProctorPlus may rely on carefully selected third-party service providers to host infrastructure, deliver communications, collect analytics, and provide other supporting services.

These providers process Personal Information only on our instructions and under contractual obligations consistent with this Privacy Policy and applicable law.

Representative categories of such providers include cloud infrastructure and hosting providers, email delivery and notification providers, payment processors and billing platforms, and logging, monitoring, and analytics providers.

An up-to-date list or description of key service providers may be made available on our Website or upon written request, subject to confidentiality considerations.

ProctorPlus is intended exclusively for users who are 18 years of age or older. By registering for or using the Platform, you represent and warrant that you are at least 18 years old.

If you are an institution or Testing Organization that administers ProctorPlus to individuals under the age of 18 as permitted under your institution's own policies and applicable law, you bear sole responsibility for obtaining valid, verifiable parental or guardian consent before enabling such individuals to use the Platform. Envsoft does not knowingly collect personal data from individuals under 18 directly through the registration process.

If Envsoft becomes aware that personal data has been collected from a user under the age of 18 without appropriate institutional authorization, it will take steps to delete such data promptly.

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below.

Name: Vishnu Sharma

Designation: Grievance Officer, Envsoft Solutions LLP and ProctorPlus

Email: hello@proctorplus.io

Website: https://proctorplus.io

The Grievance Officer can be contacted for any complaints or concerns relating to the processing of your personal data, including requests to access, correct, or erase your data, or to withdraw consent. Grievances will be acknowledged within 48 hours and addressed within 30 days of receipt.

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, you can contact us at:

Envsoft Solutions LLP, Email: hello@proctorplus.io, Website: https://proctorplus.io.

By using our Website, App, or Platform, you agree to and accept the practices described in this Privacy Policy and the terms and conditions set forth in our Terms of Service; if you do not agree, you must not use our Website, App, or Platform.